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Passenger Surveys, Field Data Collection & Analytical Support

PLM USA Group, LLC is a California Certified Small Business (SB-Micro) providing passenger survey services, field data collection, ADA accessibility assessments, GIS support, and analytical reporting for airport, transportation, infrastructure, and public-sector programs. The firm supports public agencies, airports, infrastructure programs, and engineering and planning consultants through professionally managed field operations, quality assurance and quality control (QA/QC), and defensible reporting practices. Current corporate experience includes Airport Service Quality (ASQ) passenger survey services for San Diego International Airport (SAN), supporting passenger experience measurement, customer satisfaction research, customer benchmarking, and quality-controlled survey operations. PLM USA Group's approach combines active field oversight, rigorous data quality standards, and responsive project support to deliver reliable datasets, reporting, and analytical insights that support planning, compliance, funding, and operational decision-making.

Geospatial Analysis & Mapping

GIS mapping, spatial analysis, accessibility inventories, spatial database development, and visualization supporting transportation planning, infrastructure assessments, and technical documentation.

Infrastructure & ADA Assessments

ADA accessibility assessments, bus stop inventories, field documentation, and GIS-integrated data collection supporting transportation agencies and public-sector infrastructure programs.

Market & Public Program Research

Passenger surveys, intercept surveys, customer experience research, survey programming, multilingual data collection, field operations support, and analytical reporting supporting airport, transportation, and public-sector programs.

Experience Areas

Airport Passenger Experience & ASQ Programs

Passenger survey services, field operations, and quality-controlled reporting supporting Airport Service Quality (ASQ) programs, passenger experience measurement, customer satisfaction research, and customer benchmarking initiatives.

Transit & Mobility Planning Studies

Onboard bus, rail, and station surveys, including customer satisfaction, origin-destination, and stated preference studies supporting transportation planning initiatives.

ADA & Accessibility Mapping Projects

ADA bus stop inventories, field accessibility assessments, GIS-based compliance documentation, and accessibility data management supporting public agency requirements.

Sector‑Specific Research Applications

Survey programming, multilingual fieldwork, online and hybrid data collection, and analytical reporting supporting public engagement, transportation studies, and sector-specific research programs.