Project Experience&Relevant Expertise
PLM USA Group provides field data collection, passenger survey operations, quality assurance, and analytical support for airport, transportation, infrastructure, and public-sector programs.
Since July 2026, PLM USA Group has provided Airport Service Quality (ASQ) passenger survey services under contract for San Diego International Airport (SAN). This corporate project builds on the principal’s prior professional experience in airport passenger research, transportation surveys, accessibility assessments, field operations, and data quality management.
The experience presented below clearly distinguishes PLM USA Group’s corporate contract work from relevant professional experience brought to the firm by its principal.
Transit & Mobility Survey Programs
Relevant professional experience brought to PLM USA Group by its principal includes transportation planning and mobility studies involving onboard bus surveys, rail and station surveys, passenger intercept surveys, ADA bus stop inventories, accessibility assessments, and structured field data collection. Responsibilities included field coordination, survey administration, protocol compliance, quality assurance, and data collection in active transportation environments.
Online & Hybrid Survey Programs
Relevant experience includes online and hybrid survey programs supporting transportation studies, airport passenger research, customer experience measurement, and public engagement initiatives. Capabilities developed through this work include survey programming, multilingual survey administration, field and online survey integration, data validation, quality control, and reporting support.
Airport Passenger Experience & ASQ Programs
Since July 2026, PLM USA Group has provided Airport Service Quality (ASQ) passenger survey services under contract for San Diego International Airport (SAN). The firm’s corporate project responsibilities include in-terminal passenger survey administration, field operations management, survey protocol compliance, quality assurance and quality control, and passenger experience data collection supporting airport benchmarking and customer experience measurement. This corporate engagement builds on the principal’s prior professional experience with ASQ programs and airport passenger research while employed by another organization. That earlier experience included passenger surveys, field supervision, stakeholder coordination, operational and security protocol compliance, and data quality management in active airport environments.
Program Coordination & Subconsultant Support
PLM USA Group provides subcontract and teaming support to engineering, planning, transportation, research, and infrastructure consulting firms requiring passenger survey operations, field data collection, accessibility assessments, GIS support, data validation, and analytical reporting. The firm works within established project teams, protocols, schedules, and reporting structures to deliver reliable field operations and quality-controlled project support.