Services
What We Do
Passenger Surveys, Field Data Collection & Analytical Support
Passenger & On‑Site Surveys
Passenger survey services supporting airports, transportation systems, public facilities, and customer experience programs. Services include onboard surveys, passenger intercept surveys, customer satisfaction research, multilingual survey administration, field coordination, supervision, and quality-controlled data collection. Programs may include in-person, online, or hybrid survey components depending on project requirements.
Field Data Collection & Supervision
Field data collection and supervision services supporting transportation, airport, infrastructure, and public-sector projects. Services include structured surveys, passenger counts, inventories, observational studies, accessibility documentation, and field verification activities performed in accordance with project protocols, operational requirements, safety standards, and established schedules.
GIS & Analytical Support
GIS support, geospatial analysis, data validation, mapping, spatial database development, and analytical reporting services supporting planning studies, accessibility assessments, operational evaluations, and technical documentation. Deliverables are structured to meet public-sector and consultant standards with an emphasis on accuracy, clarity, and defensibility.
Program Coordination & Compliance
Project coordination, quality assurance and quality control (QA/QC), documentation management, and compliance support for public-sector and regulated environments. Services include field documentation, data tracking, quality review procedures, protocol compliance, and support for contractual reporting requirements.
Flexible Subconsultant Support
Subconsultant support for engineering, planning, transportation, airport, and research firms requiring passenger survey operations, field data collection, ADA assessments, GIS support, data validation, and analytical reporting. PLM USA Group works within established project teams, schedules, and reporting structures to provide reliable, quality-controlled project support.