About PLM USA Group

PLM USA Group, LLC is a California-based consulting firm and Certified California Small Business (SB-Micro) providing passenger survey services, field data collection, ADA accessibility assessments, GIS support, data validation, and analytical reporting for airport, transportation, infrastructure, and public-sector programs. The firm was established to deliver reliable, field-driven datasets, quality-controlled field services, and defensible analytical support for projects operating in complex environments. Current corporate experience includes Airport Service Quality (ASQ) passenger survey services for San Diego International Airport (SAN), supporting passenger experience measurement, customer satisfaction research, customer benchmarking, and quality-controlled survey operations. PLM USA Group is led by an environmental engineer whose prior professional experience includes airport passenger surveys, Airport Service Quality (ASQ) programs, transit and mobility studies, onboard bus, rail, and station surveys, ADA bus stop inventories, GIS-based analysis, and public program research performed in collaboration with public agencies and consulting teams throughout California. The firm operates with a lean, hands-on model focused on active field oversight, data integrity, and rigorous quality assurance and quality control (QA/QC) processes. This approach helps ensure accurate datasets, defensible reporting, responsive project support, and consistent quality assurance while maintaining flexibility to meet client requirements, project schedules, and regulatory obligations. PLM USA Group is committed to professionalism, compliance, and delivering high-quality field services, data collection, and analytical support that public agencies, airports, infrastructure programs, and consulting partners can rely on with confidence.